Our Mission & Values
At tidyflow Cleaning Agency, we believe that a clean space is more than just a necessity—it's a foundation for productivity, health, and peace of mind. Our mission is to transform the way London experiences professional cleaning services through uncompromising quality, environmental consciousness, and genuine care for our clients' satisfaction.
Quality Commitment
Every cleaning session meets our rigorous 47-point quality checklist, ensuring nothing less than exceptional results.
Reliability First
98.7% on-time service record with guaranteed arrival windows and backup coverage for every appointment.
Professional Standards
Background-checked professionals with comprehensive training in advanced cleaning techniques and customer service.
Eco-Friendly
Certified green products and sustainable practices that protect your family's health and our environment.
"We don't just clean spaces—we restore peace of mind, one home at a time."
This principle guides every decision we make, from the eco-friendly products we choose to the training we provide our team members. Your satisfaction isn't just our goal—it's our guarantee.
Serving London with Excellence
Since our establishment, tidyflow has become London's most trusted cleaning partner, serving the vibrant communities of Camden, Primrose Hill, King's Cross, and beyond. Our deep understanding of London's unique needs and lifestyle has made us the preferred choice for thousands of discerning residents and businesses.
Years of London Service
Over a decade of perfecting our craft across London's diverse neighborhoods, from historic Georgian townhouses to modern apartments in Camden and King's Cross.
London Families Served
Trusted by thousands of London families who rely on our consistent, high-quality service for their most valuable spaces.
London Boroughs Covered
Comprehensive coverage across Camden, Islington, Westminster, Hackney, and 11 other London boroughs with same-day availability.
London Customer Support
Round-the-clock customer service with local London representatives who understand your area and can respond within 30 minutes.
On-Time Arrival Rate
Consistent punctuality that London families can depend on, every single time.
Quality Checkpoints
Every cleaning session undergoes our comprehensive 47-point quality assurance process.
London Boroughs
Extending our premium cleaning services across 15 London boroughs and surrounding areas.
Our Professional Team
Meet the dedicated professionals who make tidyflow London's most trusted cleaning service. Every team member undergoes rigorous background checks, comprehensive training, and ongoing professional development to ensure they deliver exceptional results with every visit.
Sarah Johnson
Senior Cleaning Manager
With 8 years of experience in luxury residential cleaning, Sarah leads our quality assurance program and ensures every standard is exceeded. She specializes in heritage property restoration and delicate fabric care.
Marcus Chen
Team Lead
Marcus oversees our Camden and King's Cross operations with meticulous attention to detail. His background in hospitality management ensures every client receives five-star service standards.
Emma Rodriguez
Senior Cleaner
Emma brings exceptional skill to eco-friendly cleaning practices and specializes in maintaining the pristine condition of London's most valued homes. Her attention to detail has earned countless five-star reviews.
Professional Approach
Comprehensive Background Checks
Every team member undergoes enhanced DBS checks, employment verification, and personal reference validation before joining our family.
Advanced Training Programs
80 hours of initial training covering cleaning techniques, customer service excellence, equipment operation, and health & safety protocols.
Ongoing Professional Development
Monthly skill enhancement sessions, quarterly performance reviews, and annual certification renewals to maintain our competitive edge.
Quality Control & Supervision
Supervisors conduct random quality checks, and every cleaning session is systematically reviewed to ensure consistent excellence.
100%
of our team members hold relevant certifications and undergo continuous professional development to serve London with distinction.
Quality Assurance & Certifications
Our commitment to excellence is backed by industry-leading certifications, comprehensive insurance coverage, and an unwavering dedication to exceeding your expectations. Here's what sets tidyflow apart as London's premier cleaning service.
IICRC Certified
Institute of Inspection Cleaning and Restoration Certification
Our technicians hold current IICRC certifications in carpet cleaning, upholstery restoration, and water damage restoration, ensuring industry-standard expertise for all your valuable belongings.
ECO Certified
Environmental Cleaning Organization Standards
Certified in green cleaning practices using only environmentally safe products that protect your family's health while maintaining the highest cleaning standards.
DBS Enhanced
Disclosure and Barring Service Background Checks
All team members undergo enhanced DBS background checks, ensuring complete peace of mind when allowing our professionals into your home or business premises.
£2M Public Liability
Comprehensive Insurance Coverage
Full £2 million public liability insurance coverage protects your property and belongings, with additional equipment insurance for complete peace of mind.
ISO 9001:2015
Quality Management System Certification
Our quality management system is certified to international standards, ensuring consistent service delivery and continuous improvement in all aspects of our business.
Trustpilot Excellence
5-Star Customer Satisfaction Rating
Consistently rated 5 stars on Trustpilot with over 500 verified reviews, our customer satisfaction score of 98.7% reflects our unwavering commitment to excellence.
100% Satisfaction Guarantee
We stand behind our work with an ironclad satisfaction guarantee. If you're not completely satisfied with any aspect of our cleaning service, we'll return within 24 hours to make it right—at no additional charge.
Rapid Response Guarantee
Any cleaning issues are addressed within 24 hours, guaranteed. Our customer service team monitors every job completion to ensure absolute satisfaction.
Trusted by London's Leading Organizations
