Privacy Policy
Your privacy is important to us. This policy explains how tidyflow Cleaning Agency collects, uses, and protects your personal information.
Effective Date: December 1, 2024
Last Updated: December 1, 2024
Information We Collect
Personal Information
We collect personal information that you provide directly to us, including:
- Name, email address, and phone number
- Home or office address for service delivery
- Service preferences and special requirements
- Payment information (processed securely through third-party providers)
- Communication preferences and feedback
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- IP address and browser information
- Pages visited and time spent on our site
- Referring website information
- Device type and operating system
- Cookies and similar tracking technologies
Service-Related Information
For customers who book our cleaning services, we may collect:
- Property access instructions and codes
- Specific cleaning requirements and restrictions
- Preferred service times and scheduling preferences
- Emergency contact information
- Service history and satisfaction ratings
How We Use Your Information
Service Delivery
- Schedule and manage cleaning appointments
- Provide requested cleaning services
- Communicate about service updates
- Handle customer service inquiries
Business Operations
- Process payments and maintain financial records
- Improve our services and customer experience
- Conduct quality assurance and staff training
- Maintain service history and preferences
Communications
- Send service confirmations and reminders
- Respond to questions and requests
- Provide customer support
- Share important service updates
Legal and Safety
- Comply with legal obligations
- Protect against fraud and security threats
- Resolve disputes and enforce agreements
- Ensure workplace and customer safety
Information Sharing and Disclosure
We Do Not Sell Your Data
tidyflow Cleaning Agency never sells, rents, or trades your personal information to third parties for their marketing purposes.
Limited Sharing Circumstances
We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our business, such as payment processors, scheduling software, and customer communication tools. These providers are bound by strict confidentiality agreements.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our customers or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction, subject to the same privacy protections.
Consent
We may share information with your explicit consent for specific purposes not covered by this policy.
Data Security and Protection
Security Measures
We implement comprehensive security measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers with regular security updates
- Access controls and authentication protocols
- Regular security audits and monitoring
- Employee training on data protection
Data Retention
We retain your personal information only as long as necessary to provide services and comply with legal obligations. Service records are typically kept for 7 years for tax and legal purposes.
Payment Security
All payment processing is handled through secure, PCI-compliant third-party providers. We never store complete credit card information on our servers.
Accepted Payment Methods: Major credit cards, debit cards, and secure online payments processed through encrypted connections.
Breach Notification
In the unlikely event of a data breach affecting your personal information, we will notify you as required by law and take immediate steps to investigate and resolve the issue.
Your Privacy Rights
As a customer of tidyflow Cleaning Agency, you have the following rights regarding your personal information:
Access and Portability
Request a copy of the personal information we hold about you in a structured, machine-readable format.
Correction
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of your personal information, subject to legal and business retention requirements.
Restriction
Request restriction of processing your personal information in certain circumstances.
Objection
Object to processing of your personal information for direct marketing purposes.
Withdraw Consent
Withdraw consent for processing where consent is the legal basis for processing.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Privacy Requests:
Email: [email protected]
Phone: +44 20 7123 4567
Address: 42 High Street, Camden, London NW1 0HP, United Kingdom
Cookies and Tracking Technologies
What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience and understand how you use our services.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for our website to function properly. They enable basic features like page navigation and access to secure areas.
Always ActiveAnalytics Cookies
These cookies help us understand how visitors interact with our website by collecting information anonymously. This helps us improve our website and services.
OptionalFunctional Cookies
These cookies allow us to remember your preferences and provide enhanced, more personal features.
OptionalMarketing Cookies
These cookies track your visit to our website to show you relevant advertisements and measure campaign effectiveness.
OptionalManaging Your Cookie Preferences
You can control and manage cookies in several ways:
Browser Settings
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent.
Cookie Consent Tool
When you first visit our website, you'll see a cookie consent banner where you can choose your preferences for non-essential cookies.
Opt-Out Tools
You can opt out of targeted advertising cookies by visiting the opt-out pages of industry groups like the Digital Advertising Alliance.
Third-Party Tools
Various browser extensions allow you to manage cookies across multiple websites. We recommend trusted tools like Ghostery or Privacy Badger.
Policy Updates and Changes
How We Update This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:
- We will post the updated policy on this page
- We will update the "Last Updated" date at the top of the policy
- For significant changes, we will provide additional notice via email or prominent website notification
- We may notify customers directly of material changes that affect their rights
Important: We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Version History
Version 2.0
Major updates including GDPR compliance enhancements
Version 1.0
Initial privacy policy implementation
Contact Us About Privacy
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us. We're here to help and address any concerns you may have.
Privacy Officer
Phone
+44 20 7123 4567Business Hours
Monday-Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 5:00 PM
Sunday: 9:00 AM - 3:00 PM
Our Address
tidyflow Cleaning Agency
42 High Street
Camden, London NW1 0HP
United Kingdom
Response Time
We typically respond to privacy inquiries within 2-3 business days. For urgent matters, please call us directly during business hours.
Additional Resources
Related Policies:
Regulatory Information:
- Information Commissioner's Office (ICO)
- General Data Protection Regulation (GDPR)
- UK Data Protection Act 2018